506 W Harrison St, Chicago, IL 60607
Just had an office party. Aurelios dropped the ball on this one. Was quoted one price when we placed the order and at time of pick up we were given a more expensive price. Cashier said it was due to the extra toppings on the pizzas. How this happened is a mystery to me because the girl who took the order repeated it back to me verbatim. Part of our order was for three cheese and sausage pizzas. We were given three cheese only pizzas. When we complained, we were told the best they (Aurelio's) could do was make three new cheese and sausage pizzas and pick up the three cheese pizzas. Kind of hard to do when you have some forty people lined up to eat.
I was never directed to the manager even though I asked at the beginning to talk to one..... I guess they were too busy to take my call.
Customer service skills are lacking and for the next office party we will be looking for a new place. Anyone have any suggestions....