Budget Truck Rental
Do not rent from Budget. We reserved a 16ft truck to take our son's belongings to him in SC while he was in the Police Academy. One hour before we were to pick the truck up, we received a call from the Budget agent, saying that she didn't have any 16ft trucks and that she had intended to give us a 24ft truck instead. Well upon checking, the 24ft truck would not start. All she had was a 10ft truck. It was close to the end of business on a Friday and we basically had no choice but to take the 10ft truck (even though we had serious reservations that our sons items would all fit). Well our sons items did not all fit, and now we have to incurr the expense of renting another truck to take the rest of his belongings to him. When I called Budget, we were offered a 15% refund for our trouble and a 30% discount if we rent another truck. That translates to a $44 refund and may $120 discount if we rent again. We'll have to rent another truck to the tune of $450 to $500 to get the remaining items to our son and a discount of $164 is not sufficient when it was the fault of Budget. When we arrived to pick up our truck, my husband noticed that they had had two, 16ft trucks, and they had rented them both out from under us. UNACCEPTABLE!!!!