I took my vacation pictures to their 48th and O Streets location. When I put the picture card in their machine it crashed with the card in it. It completely wiped the card and destroyed the pictures.
I told the clerk and she acted like I was lying. I checked the corporate website and it said that they keep backups for 3 days to two weeks so I called the manager, who barely listened to me before shooting my back to the same woman. She had me talk to the tech who refused to even check. I was treated like I was some sort of liar or skammer and didn't even get an apology for their losing my pictures. That's all I wanted to make it right with me.
So I wrote corporate an email and haven't received either a reply or an apology. At this point I've taken all of my business elsewhere. There's nothing they can do to make it right with me now.