All Reviews by Stephentan

  • Eurasian Auto Repair & Collision 11234 Gordon Rd, San Antonio, TX 78216 (210) 490-6552

    1 stars Posted on 02/22/2010 01:29pm

    Warning!!!!! If you happen to go to Eurasian Auto Repair at 12:03 pm on Monday, February 22nd, 2010 and ask for service right away, you'll be out of luck. The owner himself will tell you in his own words, " We are at lunch, we have to eat too!!!...", like it was my fault to show up at that particular time. He will make you wait until he finishes his lunch. I waited for 24 minutes. Also my professional status matters when servicing the car. The owner will quiz you, " Where do you work? What do you do?", like it matters to him in order to fix or service My car. He may be thinking and this is just an assumption and a gut feeling on my part "Let me see how much I can gouge him for cash" At some point I became frustrated and upset by his behavior (the owner). Shortly thereafter, I was taken outside, from the waiting room to the service area, which in most auto repair shops are prohibited due to hazardous consequences. I guess I was "making a scene" by being frustrated and another customer was there...The owner insisted in showing me a bunch of cables and then letting me know it takes time to come up with a diagnostic on car. As far as I could tell, we have software or hardware which can pinpoint the problem very easily.

    Mr. Owner I can absolutely understand the length of time to do a job or a diagnosis, but treat your customers right and just from the very beginning as soon as we walk into your establishment.

    PS. John Ly, you've been great and I thank you. Sorry, Mr. Ly. I am leaning towards not coming back to your boss' repair shop.