All Reviews by Noel V.

  • Keyes Lexus 5905 Van Nuys Blvd, Van Nuys, CA 91401 (800) 245-2731

    1 stars Posted on 04/16/2014 05:00pm

    these guys are very rude and disrespectful. Ben (sales manager) is just a flat out liar. told my wife i was there the first day haggling for a price for an hour and a half while a was there for only 45 mins tops with the test drive. then told us he did not tell me this and that the first day we talked. sales associate Khristophe know about that deal because we even talked a few times about the deal Ben told me. by the way, Khristophe is genuinely nice guy hands down.

    2 days after, we went there to get a CT but asking for a better deal because price he told me that day was so different from the first day (i guess he knew we wanted the car that's why he took advantage). and i guess haggling for a price is normal when you're buying a car knowing how very tricky these car sales people are (nothing wrong about that i know it's their job) and then suddenly told me "i think you shouldn't be buying a Lexus". me and my wife felt insulted. it felt like he was telling us... you don't have the money, go somewhere else you could afford a car.

    today i called the Ryan (General Manager) because i felt like he should know what kind of people he have but it seems that he does not want to listen that's why i'm here writing this review.

    we were ready to buy that CT that moment he finally said he cannot go any lower but Ben's last few words made us leave.

    he was very rude!

    anyway, we went next door at Mercedes and ended up getting a Bnew C250 coupe that same day. i guess it's not all about the money huh, Ben?

    Ben, go sell something else on the streets where respect is not needed that much.