Budget Truck Rental
My boyfriend recently rented a big moving truck not bad customer service there. As we were on the road just reached I-10, around 11 pm the truck started slowing down and completely stopped. We tried firing it up didn't start. It's dark cold and raining out, we eventually called the company and didn't get a call back til 2 hours later. They sent in a tow/repair guy, who said he would be there in 35 minutes, well it took him 45 minutes. Not only that they sent us someone who didn't know what's wrong or how to fix the truck; he had to go back and get a bigger hitch to tow the truck. He seriously wasn't prepared. My boyfriend got a call from the company and they said that they are sending a repair guy to come fix the truck in the morning. The tow guy came back towed the truck and took us to a hotel. In the morning, we were up at 6 am waited until 8:05 a.m. to call to check when the repair guy is coming, but we were put on hold for 40 minutes. Finally, a lady responded, but she was so quick to hang up on us(how rude!), my boyfriend had to tell her twice we needed a repair man. In less than 20 minutes the repair guy came repaired the truck and it worked fine in just 5 minutes. After all that they expect us to be liable for the repair of the truck...UNBELIEVABLE!!Very bad customer service, this will be our last time using budget rental.