All Reviews by Mary U.

  • Black Bear Pizza 3094 Sweeten Creek Rd, Asheville, NC 28803 (828) 274-1111

    1 stars Posted on 01/06/2014 09:19am

    I have ordered from this pizza place on well more than one occasion and have not had too many problems other then missing toppings once or twice and it being well over an hour late once. This is until this last incidence. I ordered pizza at 7pm and was told it might take a little while because they were busy, understandably, but when I called back over an hour and half later I was told I fell through the cracks and the pizza was in the oven and it would be another 15 minutes, I said ok. I then received a call not even five minutes later stating that it was on it's way. I received the pizza five minutes later completely cold and missing a topping! When I called back to speak wtth a very smug woman manager she was completely rude and laughed as she told me she has had a rough night and could only do what she could do. When I explained calmy that I was just upset at the situation she had no Idea how to speak with customers and was EXTREAMELY RUDE! All she kept saying was what do you want me to do about it repeatedly and would not listen to anything I had to say. Needless to say I will NEVER be doing business with these unprofessional people and unconsiderate business, which is a big loss for them because I ordered from them at least 10 to 15 times a month. Obviously they have no idea how to deal with their business or customers and therefore should either rethink their management or possibly close their doors if they can't handle the business.