All Reviews by Lulumay

  • Crunch - San Mateo 1150 Park Pl, San Mateo, CA 94403 (650) 212-4653

    1 stars Posted on 11/21/2011 04:36pm

    Very, very crowded. Somebody posted this on Yelp.


    This is a follow-on to my previous comments. I have been trying to resolve an issue related to my card being overcharged. I have spoken to my bank about this issue as well.

    I contacted the Crunch Fitness rep at the San Mateo office to talk about the issue. He referred me to the Operations Manager Jackie Pacumio. The Operations Manager Jackie Pacumio told me that she needs to talk to the Corporate Office in New York. Actually, she did not tell me just that. She said some things that I don't want to discuss on this forum - this is for her own protection. Anyway, Jackie Pacumio is one the most unpleasant people I have had to deal in the recent past. Besides that, I am extremely unhappy with the way she dealt with the situation. I would not deal with her again. I don't know why my issue had to be dragged out for so long. I don't know why they could not handle this matter right on the spot. Also, I just checked some of the other Yelp reviews. It looks like I am not the only one facing this problem with being overcharged after cancellation.One customer had the problem, according to his Yelp review, that they froze his account for two months and then started charging his card again. This cannot be a coincidence.

    I told them to remove my debit card information from their information. The deadline has passed but they have not done anything about it yet. My rating remains firmly at 1/2 star.

    I made a post on the South Asian Journalists Association's South Asia Forum. Here is a link to the post :