1243 S Boyle Ave, Los Angeles, CA 90023
Worst experience I've ever had with any company. For over 3 months we worked with DTLA and Michael M. to setup an order for a limited edition shirt for charity we had coming up. We wanted to make sure everything ran smoothly so we had things in order and ready to go months in advanced. DTLA promised that come the date that we needed the shirts to go into production they would get them in. For over 3 months we chatted, met in person, talked on the phone and through email and they were never once hard to get ahold of... I double checked with them the week before we ran our limited edition run of shirts for charity if they could still print the shirts the next week, they confirmed. I have all of the emails and everything proving this. So, come the day we needed them to start print, I had paid $80 to have blank t shirts sent to them overnight... They got the shirts, I emailed, called, emailed, and called some more to check with them if they got the blanks... 3 days passed with no response or returned calls. Somehow Michael was out at lunch or not in everyday according to the receptionist. I finally got ahold of them once Next Level (The company I ordered the blanks from) confirmed that DTLA has my shirts, and threatened to sue since they seemingly had stolen over $1000 in blank t shirts from me... They instantly respond (now 4 days late) to that email saying that they never received any of my other emails... I tell them they missed the promised deadline (I gave them 3 days from the day they received my order and blanks to finish printing 80 shirts)... They responded saying that they have other clients ahead of me and they need to finish their orders first... Then proceeded to say that they have no idea what I'm talking about and that they never promised anything at all and cannot complete my order that week. I finally got ahold of Michael, forward them all the emails that confirmed Michael confirming that the shirts would be finished that Wednesday for me, and confirming everything that they had promised that they were now saying they never said such a thing... Even after I sent those emails, they tried to say that they cannot find where they say that the shirts would be finished by that Wednesday (3 days) and that I have to wait a week before they can start the print... A week would miss the charity event. We are big supporters of LA's No Limits for Deaf Children Foundation and we did not want to disappoint... This is why we took the action to make agreements with a printer months in advance... Now Michael and the rest of those at DTLA were saying that we had never talked before and not just that... but they were going to charge me to ship my blank shirts back to me or else they would keep them! Over $1k in blank shirts this company threatened to keep! Over $1k in shirts that were for a charity! My mind was blown. So, obviously I didn't want to give this deceptive, lying company my money, so I had to come out of pocket to cover another $80 shipping fee that never should have happened. Any company that practices good business would not lie about an agreement and then threaten to keep a customers shirts that DTLA did not own unless I paid them to ship them to me. This company is an ethical nightmare. So, in the end... we found another printer in Oregon that we told our story to about DTLA, and they printed the shirts for us in 1 day, for half the price, and we got the shirts to our charity event the day of because of the amazing printers in Oregon called MDM Designs LLC. Avoid DTLA at ALL COSTS. They're dishonest, practice terrible business ethics, and seem to bump small orders back for other companies or bigger orders no matter how long the smaller orders have to wait and no matter what the cost.