6909 N Loop 1604 E # 2034, San Antonio, TX 78247
My daughter bought her bridal gown from here, as well as the bridesmaid’s dresses. The bridal dress was absolutely beautiful, and she looked lovely in it. However, we had a lot of trouble with the bridesmaid’s dresses, and the customer service thereafter. When the bridesmaids dresses came in, they were a very dull lackluster grayish black with a hint of blue, instead of the beautiful vibrant navy blue that she saw in their catalog. When my daughter ordered the bridesmaid dresses, she was not shown a swatch. Though the owner Roman, as well as his employees ARGUED with me until no end that she was shown a swatch. She was not! But even if she was shown one, the swatch we were LATER shown AFTER the order, did NOT at all match what the dresses looked like in front of us. They tried justifying it by using excuse after excuse. First they said it matched the swatch. Though a couple of their own employees agreed with me that it did not match. Then they told me that my daughter and I should have known that what we see on the catalog will not be the exact color we get, because all computers show variations of the color. After many calls and back and forth futile discussions with the owner to replace them a few weeks prior to her wedding, he was rude, arrogrant and would not budge on replacing the dresses due to their error! I told him my daughter was crying because she hated the dresses, but that did not help. Some of the bridesmaids, who had already picked the dresses up, took a loss when we had to quickly rush a whole new order of bridesmaid’s dresses at another business, Shangri-La Dresses. The others who had just dropped down a deposit, lost their deposit, and left their ugly dresses there upon my request. The owner Roman, never even considered a discount or full refund for the dresses, and said it was too late to put in another order. Thankfully, Shangri-La ended up getting all of the dresses with such a short notice, and they ended up being more beautiful and much more vibrant in color as the mess we got at Bridal Connection. I would NOT recommend this place to anyone! Maybe for the bridal gown only, as they had beautiful bridal gowns.