All Reviews by HOTCASTILLO

  • Cowboy's Air Conditioning & Heating 14309 Toepperwein #104, San Antonio, TX 78233 (210) 495-7771

    4 stars Posted on 06/22/2012 11:12am

    I RECEIVED IN THE MAIL A FLYER FROM COWBOYS AC ADVERTISING A "PIECE-OF- MIND" INSPECTION FOR THE AC SYSTEM.AND TO TEXT TO A CERTAIN NUMBER FOR A FREE DUCT INSPECTION.I HAVE ALWAYS BEEN SKEPTICAL ABOUT JUNK MAIL.AND USUALLY JUST TOSS IN THE TRASH.BUT I HAD BEEN HAVING ISSUES WITH MY 18 YEAR OLD COOLING SYSTEM. MY CPS BILL WAS GOING SKYHIGH AND I SAID WHY NOT.CALL FOR THE INSPECTION.I HAD ALREADY CALLED NUMEROUS AC REPAIR SHOPS TO NO AVAIL.GOT THE RUN AROUND FROM A LOCAL AC SHOP, AND WAS READY TO UPGRADE MY SYSTEM. SO I CALLED COWBOYS. MADE AN APPT FOR THE NEXT DAY AND COWBOYS AC WAS RIGHT ON TIME. I WAS IMPRESSED. TECHNICIAN DID A COMPLETE INSPECTION, JUST AS STATED ON FLYER.. AS IT TURNED OUT I REEEAAALLY NEEDED A NEW UNIT. MOLD ISSUES AND UNIT WAS BASICALLY ON ITS LAST BREATH! THE NEXT MORNING EXACTLY AT 9:OO THE SCHEDULED APPT TIME , MIKE AND CHRIS, THE INSTALLERS SHOWED UP. AGAIN "WOW" BUT WHAT REALLY IMPRESSED ME WAS THEIR ATTENTION TO DETAIL AND THE PROFESSIONAL WAY OF CONDUCTING BUSINESS. AND THEY GOT RIGHT DOWN TO BUSINESS. WALKING ME THRU IT STEP BY STEP. PAITIENCE AND FRIENDLINESS ALL DAY LONG. I MUST HAVE ASKED A 100 QUESTONS, AND THEY WERE SO KNOWLEGABLE ABOUT THEIR PRODUCT AND THEIR JOB! IT GOT HOTTTT IN MY HOUSE,BUT THEY BOTH WERE SO EFFIECIENT AND WORKED GREAT TOGETHER.JOB WAS A SUCCESS!! AC RUNS GREAT AND I AM VERY PLEASED WITH THE INSTALLATION OF MY UNIT.THANK YOU MIKE AND CHRIS FOR TAKING THE TIME TO WALK ME THRU IT! GOOD JOB!