All Reviews by DallasCowboys1

  • Two Guys Moving 9444 Bandera Rd, San Antonio, TX 78250 (210) 433-6683

    1 stars Posted on 06/22/2009 08:13pm

    I had a terrible experience! Let’s start from the beginning… I called and got a quote for $85/hr for 3 movers. They said they would call to confirm, they never did (I should have known from the start).The movers showed up and I signed the contract that said “$85/hr.” After loading up my entire apartment except for two boxes the head mover came up to me and said, “Because we have 3 movers instead of 2 the price is actually $105/hr” What am I supposed to say to that??? No, that’s not ok, unpack all my stuff?? I was outraged! And it gets better… After packing up my apartment the head mover says hey do you mind if we stop at a gas station and pick up a Gatorade? I said yeah sure. So we stop at a gas station on the way (kind of) and the movers go in the gas station and don’t come out for almost 15 minutes! I understand it’s a hot day and they want to take a break but they took breaks while they were moving and they were about to sit in their air conditioned truck for 20 minutes on the ride to my new apartment. Once again I was not happy but consoled myself with the fact that they would not charge me for the time at the gas station. While unloading my stuff they were in a hurry because they have another job to go to. The head mover received a call that the other job has been given to a different team and they don’t’ have another job for the rest of the day. They begin to move at a sails pace and take A LOT of breaks. I am not very happy at this moment but just want it to be over. So when it came time to settle up I had all 3 movers in the room at once so, like an idiot I give them each a tip before I get the bill…very dumb of me! Not only do they charge me for their little gas station break they charge me for an additional 15 minutes! When I question what the extra 15 minutes was for his response is “well, by the time I get out of here…” My jaw dropped to the floor, that’s an extra 30 minutes I’m being charged for that they did absolutely zero work! They left and it took them about 30 seconds to “get out of here.” I called the owner the next day and he was not helpful at all (he was actually very rude). He claims he never quoted me $85/hr and that he would, “have to do some research of his own.” I have yet to hear back from him. Complete scammers I do not recommend these people to ANYONE!!