I began my cell service with sprint when I was in college in NYC in 2000. I have stayed faithful to this company all these years. They have always treated me well. The company continued to give me more min. for free every year I resigned with them. I've never had any complaints. Then again, I have always made my dealings with people in a local store. I can not stand to speak with customer service departments from any company! I am now living in rural Upstate NY and STILL I love my service. I went to see the guys at my local Sprint store in Gloversville NY and they got me 22% taken off the total of my bill every month, just because I was a teacher working in a school department. These guys were wonderful! I always recommend building a relationship with your local businesses. You never know when they're going to be able to help you out!