All Reviews by Cookiebaker123476

  • Flat Rate Heating & Air Conditioning 12900 W National Ave, New Berlin, WI 53151 (262) 373-9798

    5 stars Posted on 12/16/2011 08:35am

    Client for life! My neighbor called me this morning to say there was water coming from outside my house. Not knowing what to do I called Flat Rate right away. Tom answered and while I was on the phone, he kindly helped me look for a way to shut off the water to the outside. When I couldn't find it he said he would send a truck right away. Les and his son Ryan showed up within 25 minutes, turned off the water and told me what had happened. Evidently the lawn faucet had froze then thawed and burst. They told me that since the problem was isolated I could wait til the spring to replace the faucet. Then the most amazing part - they didn't even charge me for coming over! I plan on calling Les back when the weather gets warmer to do the repair, and I will tell evryone I know how nice and wonderful they are. Christmas came early!