All Reviews by Cassie M.

  • Enterprise Rent-A-Car (866) 799-7959

    1 stars Posted on 04/07/2014 05:00pm

    My insurance company uses this company as their rental agency. I do not recommend them because they are not helpful and billed me instead of the insurance/auto body company. They took $700 out of my account for 25 day rental. Yes I had the car that long but the insurance company was supposed to pay the first 10 days at 30 per day allowance and the auto body (because the vehicle was not ready when estimated) was going to cover the rest. Well the whole $700 was taken out of my account the Monday after I turned the car back in to Enterprise. They have not been helpful and have given me the run around about my bill and this is after I had my insurance company call and speak to them as well.

    Not to mention I used Hertz and they did not charge me any extra fees. Insurance covered it all. Whereas Enterprise charged taxes, cleaning, and other "applicable" fees.

    This is the second time Enterprise has ripped and/or wasted my time and money.