All Reviews by CDJohnson

  • Flat Rate Heating & Air Conditioning 12900 W National Ave, New Berlin, WI 53151 (262) 373-9798

    2 stars Posted on 12/28/2010 10:09am

    UPDATED 1/19/2011:

    I was able to negotiate the price down by about $400 (original price in the range of $2700). My wife and I were happy that Flat Rate was willing to negotiate an agreement, but we will not be contacting them for their plumbing services again.

    ORIGINAL REVIEW:

    Woke up one morning and found water pooling in our basement, so I called Flat Rate (their sticker was on our water heater). They showed up quickly and diagnosed the problem as the water heater needing to be replaced. I felt that the bill was a bit high, but paid it willingly due to their fast service.

    Within 1 hour the basement was filled with water again and this time much more than before. It ends up a drainage pipe for our washer was plugged. There had been no problem with the water heater! In addition I did pricing research (unfortunately after the fact) and found out that I had been charged 2 to 2.5 times the going rate for a new water heater of this model and installation! I called them back and this time it took 4 hours to get someone back to our house. They cleared the piping free of charge but refused to refund any of the water heater purchase price