All Reviews by Bazanelli

  • American Airlines (800) 433-7300

    1 stars Posted on 12/02/2011 09:02am

    TAKE CARE WITH YOUR BAGGAGE!!! My brother and my sister in law have passed one week in Orlando and when they returned to Brazil in November 26th two of their baggages were lost. When they arrived in Brazilian Aiport the staffs from AA contacted the staffs from Orlando and they told us that the baggages had not left Orlando yet, so we need to wait 24hs and they will let them at their home. But it already happened 5 days before today and the only information that we have is that the two baggages are lost. How they lost two baggages considering that all of them were identified correctly? What happens with our baggages, I mean our property ? Event like that can show us how is the worry of the AA with their passengers. Now we have a little child in Brazil still waiting for her toys, Minnie, Mickey... It´s a BIG NEGLECT!!!!