Independence Carpet Care
10345 N Interstate 35, San Antonio, TX 78233
This company called me at 8:45 the night before they were due to clean my house wanting to raise the quote by $75. When I objected, the person I was speaking to said it shouldn't matter to me since I lived in a neighborhood that is gated. Very unethical and unprofessional to make such a presumption. Needless to say, I would not recommend this company to anyone based on the lack of professionalism. They did not end up cleaning our house. DO NOT USE THIS COMPANY. HOLD BUSINESSES ACCOUNTABLE TO PROVIDING EXCELLENT CUSTOMER SERVICE!!! IF CUSTOMER SERVICE IS UNDER PAR, LET THE WORLD KNOW.
All Aboard Movers
638 Pilgrim Dr, San Antonio, TX 78213
After reading a favorable rating by the BBB, I contacted All Aboard Movers for my move. I requested 3 men and the largest truck they had. I was told they would be there first thing on the appointed date. They arrived after 10:00 a.m. and one man short. A few hours later the third man joined the group. It took two trips since the truck wasn't large enough so they charged me for the extra &amp;amp;amp;quot;trip charges&amp;amp;amp;quot;. It took until nearly 11:00 pm to finish my move. They were quick to point out every ding and scratch on my furniture (which I agreed with) not wanting to be responsible for any damages. However, after they left, I found broken glass in my garage where they broke some glass items and never mention that to me. A couple of small items were missing. At one point in the move two of the guys started mouthing off at each other and I was sure there would be a fist fight. I was very nervous. One of the guys was overly friendly and spent a great deal of time visiting with us rather than working. They left empty cans/bottles thrown in the yard. Ultimately I felt over-charged and under-served. Would not recommend this company to anyone...ever.