I ordered needles for my serger machine that according to the web-site were the correct ones. When I received my needles, they were the wrong ones. I called about the issued and was told that the store company has a no return policy on needles. I checked the web-site to see if I had missed the so called store policy and the thruth is that I only noticed after they told me there was a policy. What a rip-off. I paid a lot of money for needles I won't be able to use, that according to the web-site were the correct ones and it was only after I called I found out about store policy. That's a terrible service in my opinion.