Life Alert -- posting this on my wall and on Life Alert's wall -- These people have been providing service to my grandmother for years. However, we have moved her to assisted living and they have refused to discontinue the service and billing without a physician's request. They didn't require a physician's note to start the service. This has been going on for a couple of weeks. Another call to them today and they still have not received the physician's note, but have discontinued the service and sent out a package for the return of the equipment and stated that they will not discontinue the billing until the equipment has been received. What happened to their adamant demand for a physician's request?? Also, once the conversation was over I asked the gentleman on the phone, Edwin, for his last name and he stated that they did not provide that information to customers. When they left voice mails they certainly left last names. I simply stated that hopefully this was our last conversation about this and that I would not have to be speaking with them again. His response -- HE HUNG UP ON ME!!!!! Makes you wonder if their compassion is for the elderly or for their revenue. I am very angry.