2728 Martin Way E, Olympia, WA 98506
So, my boyfriend and I drove our 2000 Jeep Grand Cherokee to Lacey from Ellensburg where we live and go to school. We had found a coupon for a great deal on a brake job, and we were excited to have it done. We got to AAMCO on Saturday morning, and left the car there as we took off to do some errands. A couple hours later, we got a call saying our rotors would need replacing and that our calipers needed a service. Even though this would cost us an extra $500, we agreed, telling the mechanics to do whatever was needed to get our brakes in tip top shape. A couple hours later, we picked up the car. As we were driving, the front left brake started smoking and smelling horrible. We called them up and explained the situation, and they told us this was normal because the breaks were "breaking in." Later that night as we were driving, the front left brake made a horrible noise and smoked more than ever. We drove it right in, and they told us had we driven much further, the rotor would have caught on fire! They then kept the car over the weekend (we were planning to drive home to Ellensburg that day) and through to Monday. On Monday, they made some bull**** excuse and told us we had to purchase calipers, even though we told them to perform that service. They made us miss class and work, charged us for parts that should have been checked, put our lives and vehicle at risk, cussed and hung up the phone on us, and made absolutely no compensation for our inconvenience. In total, we wasted three days, spent $600 more than we had planned, and got no apology whatsoever. If you value your time, money, and vehicle, NEVER go to AAMCO Lacey.