First off we had to call him to confirm, should have taken that as a sign. Then on the day of the big move we were expecting them at nine, and nothing. About 10 am we called him to find out where they were and Andrew said they were on their way. 11am came around and we called again and Andrew said they were half way here. We waited til 1:30 and still no sign of them , so we decided to call another moving company and since it was such short notice we couldnt get moved til Monday. So take my advice think twice before you use these guys.