It's My Party Bridal Boutique
9107 Marbach Rd, San Antonio, TX 78245
I walked into this shop at 6:20pm (they close at 6:30) requesting a tuxedo for my sons prom and I needed it the next day. I not only walked out of the store with tuxedo in hand, the lady and her seamstress stayed until 7:00 to make sure it fit properly. I witnessed a couple trying to convince her to give them a discount on alterations and a dress because they had to wait for the alterations. Once the couple left, I asked her how she deals with such ghetto clientele and she stated that she had been told that the little girls mom had passed away and the step mom and dad were planning a party for her on a limited budget. They ordered the dress in February with all the accessories, (later cancelled and purchased just the dress) tried it on in April and then waited until May to come back in for alterations. Then, they wanted everything in a rush as their party was just a few weeks away. She says she deals with these kinds of issues daily and customers don't realize the planning that needs to be done ahead of time. Instead of talking negatively of the customer, she said she felt bad for the little girl as they were throwing a party together and seemed very unorganized. They couldn't afford to purchase a slip so they used a hand me down that is for a wedding gown. The lady had made the little girls original accessories and had planned to give them to her as a gift. She seemed very patient and understanding of the circumstance. I'd say this to anyone planning an event,
1) start planning with ample time
2) make certain you have the financial resources or shop within your budget
3) when mishaps occur, be fair and share the responsibility if it applies
3) express your opinion if you are unhappy about a service and always
4)READ YOUR CONTRACT!!!
I do corporate events and can relate to this lady's predicament that day. Personally, I would have asked those people to leave and take their business to one of these other shops that have no idea what customer service is. They are trained to evaluate whether or not the customer can afford their product and treat them accordingly. "God Bless those people." Was the reply I got when as I was leaving her shop and said "I hope you don't have customers like that again tomorrow!"