VCA Rose Hill Animal Hospital
13006 NE 85th St, Kirkland, WA 98033
I just hung up with one of the most rude receptionists I've run into in a long time! We have to head out of town on short notice for the weekend and need to board our two mini dachshunds. Our usual kennel is full so we called Rose Hill on the recommendation of a friend - what a mistake! I guess current clients may be treated ok but I'm not sure how you actually become a new client. I went through the third degree with this receptionist just to get her to understand that I had never boarded there before. She told me we had to bring the dogs in for a pre-exam before boarding. Understandable, but the dogs had just boarded at our vet two weeks prior and had shots and their one year check up. When I asked if I could forward their records I was told that they were not acceptable because our vet was not from one of their sister locations. When I asked if they could receive this check up during their stay I was told no. What a racket! I guess everyone's got to find a way to make a buck one way or another! How disappointing!