944 Washington Ave, Miami Beach, FL 33139
It was a pleasure talking with you today. I can now see where your employees get their costumer values from. It flows from the top. I run a cigar business & model full time which leaves uis with a lot traveling albeit very extensively thorughout the US. Your hotel as I said is easily the best we have ever come across on any level. The attentiveness of your staff, cleanliness of your hotel, perfect location with easy access to everything in South Florida as well as the above the ""norm"" costumer service provided by you & your staff is superb. Pleas share this letter with your employee's, they are doing a great job. these days you only ever hear about the bad side of vacations and hotel stay horror stories. I always felt great customer service needs to be rewarded.
Tracy and CArmela