Hyatt Regency Newport
1 Goat Is, Newport, RI 02840
Wow! This is a Hyatt? The rooms were so dirty and the carpet was AWFUL! To the point of being gross. We wore our socks and shoes the whole time we stayed there. I went and got bathroom cleaner and cleaned the bathroom myself....the tub had rings and filth. If you are someone who uses the Concierge, Forget it at this hotel! She was very rude and no help at all. We were so insulted by her behavior and unfortunately there were many peopled lined up behind us to complain. Honestly, as much as we paid, we expected more. The amenities at this hotel a MINIMAL at best!\r
The positives are the location is great. The view from the Island is beautiful. The pool was clean and the service in the pool area was good.\r
This hotel is set up to be exceptional..........just very very poor follow thru. We ate inside the hotel one night and the service was decent, the food was lousy and expensive. It looked and tasted as if we were being served left overs from the night prior. Plus the selection of food was minimal. We don't mind paying high prices, we just want the quality to be there.\r
The Pineapple out side bar/restaurant...again has a beautiful view, and wonderful sunset ceremony and great live entertainment. However, if you are hoping to eat.........service is LOUSY, minimal selection but taste is decent once you get it. I could go into more detail on this about the run around and LOUSY service, but I'm sure you get my point. If you want just a drink and to sit and watch the sunset.....it is a great place.\r
We will never stay here again. I loved the view and location, and again, it has GREAT potential, if managed correctly. You can get a great view anywhere in Newport. The hotel was just gross and service was so lousy. But if you go in to it knowing this is a possibility, then maybe you will enjoy your stay. I just had higher expections due to the name and the cost associated with this hotel.