1109 Decatur St, New Orleans, LA 70116
Seven of us were in New Orleans this past four days for the French Quarter Festival. One of our group had never been to N.O. and had read about Coop's on the internet. When we arrived, we found a reasonable waiting line, but no one was taking names for seating. Actually, an altercation almost ensued because of this. Once inside, we ordered a round of drinks and placed our orders. Several ordered the ""Taste Plate"", as I did. After, what seemed to be a long time, salads and gumbo arrived. The gumbo was barely warm. Our meals began to arrive and my red beans and rice were warm, but the other items were cold. I called to the waiter and asked if he would warm up my plate in the microwave because of it being cold; he said they didn't have a microwave and it would be awhile. About 10 minutes later, the waiter returned.....the meal now looked really dried out, the waiter said he had placed it in the broiler and to be careful as the plate was very hot. The plate was hot, but nothing that had been cold before was any warmer. We didn't see the waiter again until he presented a bill for $161 which included a 20% gratuity. I called to him and told him I would only pay for the gumbo. He applied an $11 credit, recalculated his 20% and dropped the bill on the table. No apologies, no concern that we were less than pleased, no visit to our table during the course of the meal to ask if our meal was satisfactory or if we wanted another round of drinks, nothing! In my opinion Coop's failed the all of the basics, except for being able to apply an accurate 20% gratuity.