I called them on 3/25 to order a cab service. The rep asked me for my address which I gave to him. He then asked me a question which I could not understand; I think it was ""where is this street located"". I asked to repeat the question. He repeated the question but I still could not understand so I said: ""I am sorry - could you repeat the question."" The guy got irritated with me and hung up the phone. I called back 5 times and he would either put me on hold and then disconnect or just not pick up the line. I find this type of rudeness to the customer beyond any belief whatsoever especially after I have been their customer for 5 years.