Well, its been 2 years since I wrote my first review of this shop, and that (mostly negative) review was plastered on the front of their citysearch page for two years, as well as one of their top Google results. But this shop has made some major improvements in their customer service and overall friendliness. I see on a regular basis the folks that work here reaching out to connect and help out with every cyclist that walks in. They have made big-time improvements to their parts-ordering process as well.\r \r This shop gets a 5-star rating from me because they rock at the most important aspects of being a bike shop: they have great bikes, they have friendly and knowledgeable staff, they are extremely active in supporting all aspects of the cycling community, and they have good mechanics. \r \r For the cycling buffs out there, you can expect to find a wide range of mountain and road bikes (mostly specialized and bianchi) and these guys also offer a pretty decent selection of commuters and track bikes.