Overland Optical Family Eye Care
2533 Woodson Rd, Saint Louis, MO 63114
I have to say the staff was very friendly, helpful and conversational; however Dr. Rose forgot to give me a brochure that he promised to give me and even tho I paid for a glasses exam, he never gave me my script. I can only assume they are hoping I will purchase my glasses at their store and I would if their selection was greater. I overheard one of staff misquoting information to a customer about polarizing sunglasses (said that's where the color comes from and never did mention the differences or benefits of polarizing lenses vs. regular sunglasses). The customer was totally befuddled! Another issue I had is I used Vision One discount plan and Overland Optical did not price my invoice correctly (was $4 in my favor actually). When I asked about purchasing contact lenses they said they obtain theirs from 1-800 Contacts. She said Overland Optical doesn't offer any other discounts because 1-800 Contacts is offering a $30 discount if you purchase a year's worth and send in your exam receipt from Overland Optical - that's the only discount they give. Vision One plan says I should recieve 15% off of ""retail"" for regular and 5% discount on disposables and nowhere on Vision One's website does it say I have to purchase a minimum quantity to receive their discount. I believe in doing business with local providers but heck why should I purchase my lenses thru Overland Optical and add the cost of a middleman if I can get them direclty from 1-800 Contacts! And it appears to me that Overland Optical's staff could benefit from a bit more instruction/training on their products, pricing and insurances so they provide accurate information to their customers.