Before I met anyone, I knew I liked the place because it was open and you could see everything, including the grooming table. I was invited in behind the gate to bring in my dog because she didn't want to walk in by herself. Very welcoming. I was very impressed with our experience here and feel very lucky to have found them. My Brussels Griffon, Bridgette, is a rescue and while she loves dogs, is shy around people and, I discovered, afraid to be handled by strangers. She had a difficult time, and they easily could have sent her home without grooming her. But they were very patient with her. They called me during the day, told me she was having trouble, but they wanted to give her time and try again. They called me a few hours later to tell me she was feeling more comfortable and success! They were able to work with her, she just needed time to get familiar with her surroundings and the people. Everyone was very kind and warm and I appreciated that they took the time to call me during the day to tell me what was happening and talk with me after when I picked Bridgette up. They clearly understand that different dogs have different personalities and they were willing to work with her. She came out looking beautifully. A terrific,, trustworthy place and we will be coming back again and again. If you are looking for a great grooming service with a warm, professional, caring staff, this is your place.