431 Columbus Ave, Boston, MA 02116
This is my first review which I felt compelled to write given the grueling experience had at this ""best of the best Italian Restaurants"" in Boston.\r
Giacomo's was recommended as a ""must for dinner"" and the South End restaurant was preferred due to no lines and a bigger premises. On this Friday night we were told that reservations were a must but when we got there we waited for 10 minutes despite 3 empty tables. While waiting I asked a server what the dish was he had just put down (looked delicious) and he grabbed the menu out of my wife's hands to show me. Okay, strike 1. Next was a very rude waiter who was all business and seemed as if it was an inconvenience to wait on us. The appetizers came 30 seconds before dinner (no exaggeration) and, despite the fact that they were good, there was no explanation, no ""oops,"" no acknowledgement that dishes for two courses were being dumped upon us with a ""this is perfectly normal"" attitude. Strike 2. Dinner was quite good; I'd say very good but by this time we were so angry by the course, rude, and obviously bad treatment that it could not be enjoyed to its fullest. Then, as if in turn, as we finished eating the plates were removed - out from under us - as if to say, ""you're done - that's enough!"" Strike 3. When the waiter stooped to ask if we left room for dessert, I asked for the check and promptly left NO tip, hoping that he got the message that we were thoroughly dissatisfied with his abjectly rude service (I sincerely doubt he cared or even knew his impact upon our meal, despite being told that one doesn't usually eat appetizers while dinner is allowed to get cold on the table). \r
Is the food good? Yes. Is it worth the very lousy attitude and service? No. The truth is, there are much better restaurants which are owned and operated by people who appreciate your patronage and offer a smile at least once during your brief stay there. You will get neither at the South End Giacomo's Rest.