10719 Kettering Dr, Charlotte, NC 28226
We went to Wan Fu on Mother's day. We were 11 in all with 6 kids ages 4 to 7. While the restaurant eagerly sat us upstairs and took our orders initially (7pm), it was almost an 1.5 hr before we even saw any appetizers brought to the table(8:30pm). If there is a parent reading this review, you probably know what I am talking about!. We waited another half hour (9pm) and stood up and went downstairs to leave the restaurant. The manager then insisted that the food was already on our table upstairs and requested us to be seated while offering a discount for the bad service. The food came about 25min later (9:25pm)- (funny, we were told it was waiting on the table)!! We were then promptly handed the bill for the food with gratuity built-in already ( no mention of the discount the manager had offered). We did not even receive an apology from the manager on our way out!!! This restaurant does not understand customer service!