19th Street Dental
232 19th St NW, Atlanta, GA 30363
UPDATE: Interestingly enough I still ended up paying for your office’s inadequate “data collection practices.” If you were straight forward from the beginning this would have never happened. Also, looking at the other negative review this was not the first time this happened. If you already knew that it’s an issue why not fix it before it happens again. I don’t have a way of knowing how many times it occurred in the past, but I doubt it was just two isolated incidents. I almost shrugged it off myself.
Bottom line – it is what it is. I learned my lesson, you made ~$300 (insurance + me), and you lost a potential long term client as well as every person I know – hope it was worth it.
Very disappointed ! I submitted all of my insurance information online and over the phone, and had my previous dentist send my last x-rays (less than one year old). Subsequently I came in for initial consultation and cleaning. First red flag was the initial sales pitch. Dr. Patel took pictures (before cleaning) and gave me options emphasizing veneers while showing me images of my teeth before cleaning. I completed my cleaning and walked out thinking all is done.
On the second visit I get invited to the office and the office manager/assistant shows me the bill for $169 because they are OUT OF THE NETWORK. First time I hear about this. They knew this before I ever showed up. As I paid for the full amount I was told that they will send me the panoramic x-rays because they are good for up to 3 years. When I asked about the ones from my old dentist conveniently they never received them.
A lesson learned. Their service might be of good quality but I felt conned.