1197 Peachtree St NE, Atlanta, GA 30361
I am extremely hesitant to write a less than flattering review for a restaurant as I'm well aware of the impact that it can have on the operation of the business and people's livelihood. At the same time, if a review is way off base then the free market will take care of itself and people will ignore it and the bad review will look like an outlier. With that said, I've been to Shout about a dozen times and the last few times the experience has deteriorated. On a recent visit I ordered some sashimi with my lunch which was never brought out with my meal and when I said something and was told they would take care of it - they did so by charging me for it and bringing out as our party of eight had paid the check and had our coats on and were walking out the door.\r
Now to today's experience which is beyond the pale. In applying baseball rules, three strikes and you're out: Strike 1) On a Monday early lunch you would think the place would be as clean as can be but apparently their version of clean is to put black napkins on top of crumb and stain filled tables (we actually moved tables and the second table was worse). This means the linens from the night before (or earlier) were still on; Strike 2) The spicy tuna mixture was gamey - I had a piece and felt sick and had to spit it out (sorry for the bad visual) - I actually smelled a second piece just to make sure I wasn't overreacted and it was bad tuna. That tells me they wrap up the tuna mixture from the nights before and don't make it fresh every day which is not just gross but flat out dangerous; Strike 3) took close to ten minutes to get a pair of chopsticks; Strike 4) when I told the manager what I ordered the first time and he said he'd bring it fresh - they actually got the order wrong and gave me smoked Salmon where I explicitly asked for Fresh Salmon which is no big deal except on a do-over I expect it right!; Strike 5) The manager walked past us no less than three times after I had gotten my new food and did not make eye contact or ask me how things were or apologize. \r
In full disclosure, they did take my meal off the bill, and the waitress did apologize (although she asked several times after the complaints ""is everything still excellent?"" which presumes things at one point where excellent and they were far from it).\r
Shout may survive because of its convenient location, somewhat trendy decor, and its diverse menu but if it continues down this road with dirty tables, bad sushi, and management that appears indifferent I can't say that it won't eventually lose the business lunch crowd (and other crowds) as a dining experience like this is unacceptable.