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All Reviews by BrownBrown99

  • Marriott San Mateo/San Francisco Airport 1770 S Amphlett Blvd
    San Mateo, CA 94402
    (800) 556-3370

    1 stars I Would Not Recommend –  Last Modified: 05/12/2013

    Provided by

    One star for the service and my overall experience

    Stayed here for a wedding. The lobby was nice, free internet in lobby. Courtyard for the ceremony was beautiful! Reception room was long & oddly shaped. Got a suite for $129, with 2 queen beds & a sofa bed. Room was big, 2 tvs, appeared clean, bed was comfy. Bathroom had red spots on the tub & on the ceiling, odd. There was a hole in the wall where the doorknob hits the wall, because there wasn't a door stopper. The tub & the sink wouldn't drain, so you're standing on dirty water during your shower. It drained literally 20 mins AFTER I got out of the shower, & left a mess of suds & hair behind. Ok, minor issues that I can deal with.\r But what I really hated about this place was the service. Honestly, I've gotten better service at a Red Roof Inn! We had 5 people in the room, so I called before we arrived to ask for extra towels. Simple request, not provided. I had to dry myself with a tiny face towel. There's no free continental breakfast. So I ordered room service, 3 pancakes with 3 sausages & fruit on the side, for what I thought was $5, as it states on the menu. Turns out, the menu was confusing because on one page it states kids menu, & apparently the kids menu continued to the next page where my pancakes were listed. I didn't realize I was ordering from the kids menu, which is not allowed unless a kid was really eating it. But I ordered by its name, & there was no other items on the menu with that same name, so I don't understand how the lady taking my order didn't catch that I was ordering off the wrong menu to clarify with me. She didn't ask me if I was ordering it for a child either. So the food comes & it turns out to be $17 instead of the $5+tax+tip that I was expecting. My bill looked something like this:\r \r $12 pancakes dish\r $13 subtotal\r $2.60 tip (automatic 20%)\r $1.40 tax\r Total = $17\r \r How does a $12 dish come out to be a subtotal of $13? The front desk calls me & explained that to have the fruit & whipped cream on the side costs $1 extra, which they didn't specify on the phone when I ordered it & also didn't list it on the bill. They nickel & dime you every chance they get, hoping you won't notice. The cashier at the Starbucks was rude. He rolled his eyes when my friend asked for a holder so she could bring everything back to the room on her own. It's also $6 for a newspaper there instead of getting it for free at your door. Unbelievable!
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