Living in the live music capitol of the world has its perks. But it can also mean a few fender-benders and a renegade hailstorm or two. I’ve been around to the chains, the independent shops, and I’ve pretty much seen them all. Here’s what I have to say about Ellis & Salazar as an auto body & repair shop: 1.I got a good vibe: Instinct goes a long way in my book. The people here greeted me promptly, made friendly eye-contact, and expressed the information I needed to know (and didn’t drawl on about unnecessary details). I got no attitude, no schmoozing, and no talking over my head. I was just in and out quickly. It wasn’t as shiny as a dealership, but they gave me the vitals in a straightforward manner. No muss. No fuss. I’m in, out, and I feel like I’m leaving my car with people who know what they’re doing and won’t take me for the proverbial ride (pun intended). 2.Capitol of TX: As a tax-paying citizen, I like to know my rights and options. My insurance company had referred me to another shop, but it was inconvenient for me to use, and I couldn’t see why the shop they referred had any advantage to it. After doing some homework, I found out that TX law said I could choose the shop I wanted to work with. Ellis & Salazar took care of the rest. No more calls for me – I was free to take care of other things. 3.Close to downtown: Needless to say, I’m not an early bird. I’m not the kind of person that wants to be up at 6 AM just to deliver my car to an auto shop on the other side of town by 7, hitch a rental, and then drag myself into the office before the coffee’s out. I needed a place that was close enough for me to take care of business over my lunch hour. 4.Local Business: They’ve been in biz here for 55 years. That means that they were here before Lucy In Disguise. (Who knew?) Austin is a small enough town that if they were doing bad business, you’d know about it. If they’ve held on this long, they’ve got to be doing something right. 5.Open books: If people really have nothing to hide, I want them to prove it to me. E&S gave me a “check vehicle” number, which allowed me to see pictures of the progress of my car on the Ellis & Salazar website every day. They also had an updated anticipated arrival date on the page. Because of this, I was able to check on the work they were doing and I knew that I wasn’t paying another day’s worth of rental car fees for my car to sit in a lot. If work was at a halt, they were clear to communicate that they needed a part. The old adage goes “If you want something done right, you have to do it yourself.” I didn’t find that true at all here. I was able to make solid plans to return my rental car, more accurately estimate how much this accident was going to cost me, and a get a better grip on everything that was going on in between. Overall, here’s to you, crazy rainstorm. And this one goes to you, Mr. Crazy Tailgater on I-35. I’m going about my business, and if we run into each other (yes, pun intended), Ellis & Salazar and I will deal with you with ease.
8417 Burnet RdAustin, TX 78757
From Business: We are the experts in transmission repair and complete car care - clutches, brakes, factory scheduled maintenance, electrical, check engine lights, radiators, overh…
9703 Beck CircleAustin, TX 78758
From Business: BOOZMAN automotive is your complete automotive & transmission repair and service shop. We work on ALL makes & models. NEW & OLD. We offer a 12 month/ 12.000 mile na…
Recently my automatic transmission stopped working in all gears except 2nd. I made it home and made the usual checks. As a home mechanic I get to choose my battles and pulling the automatic transission out is not one of them! The real decision was to fix a vehicle I owned or sell it low, not working, and take on a car payment. Method used to select repair shop. The method I used was to seek recommendations from people I trust who are unbiased and don't know each other. Two of them recommended Ike's Transmissions. Ike's was fairly close to my place. Ike's web site indicated the owner started small and built the business. I prefer this to the "franchise" approach where the owner may have bought into a business but may not have the investment in experience. I called Ike's and my over the phone questions were answered, indicating each repair is dependent on analysis of what is broken and what else is at the end of it's life. This ends up as a saving since certain components ar every expensive but may still be good. In addition, it means there is no thrid party transmission rebuilder in the loop. I was impressed that Ike's also identified a leaking heater hose and crank-case plugs. These are not expensive items but are difficult access unless the transmission is removed. Thsi was attention to detail that I appreciated. I had these small items taken care of at the same time. I was able to visit Ike's while the work was in progress and my questions were answered. The place was clean and it was busy...two positive items. Ike's requested a 2 week follow-up check that indicated a further level of dedication to the job done right.
On August 4th I took my car into Ike's Transmissions because a referral from a friend of mine. It's hard to trust any shop these days and being a woman I've been taken advantage of before. Understanding the workings of a car is not my expertise! I spoke with the manager there and told him about my symptoms. I had taken the car to a nationally known shop and they quoted me $3852.00 to fix my car! Something told it might be worth getting a second opinion. I asked around at work. I found two people, one whom I really trust, who had a good experience at Ike's. They did not want to give me a quote on the phone. I was asked to bring the car by for a free check up and it wouldn't cost anything for a drive to feel what I had been experiencing. A diagnostic test was taken and it turned out to be a solenoid (hope I'm spelling that right...). The final ticket was under $300. What a break! That a $3552.00 difference! Thank goodness there is still someone in Austin who's honest. I hope everyone reading this will get the idea that Ike's is a great place to take your car! I'll be letting others know--