The staff is incompetent and there obviously is a high employee turnover – a new face every visit. My appointment never ran on time due to over-scheduling. Dr. Vardeman sees you as a profit center rather than a patient. Paid $5000 for Invisalign to later find out the cost does not include the retainer. To obtain a retainer through Invisalign that would require an additional $500. After complaining to the office manager that I was not initially informed about the additional costs I was offered whitening gel and retainers for half the cost. Geee thanks, but no thanks! I opted to receive the free retainer instead, which was poorly made. After $5000 in debt, 27 trays, and a year and a half of my life that I can’t get back you would think my teeth would be perfectly aligned. Negative! I still have a slight overbite that Dr. Vardeman claims cannot be closed anymore. Once my Invisalign treatment finished I never went back. They changed the location of the dental office, but I’m sure it’s the same antics. I had to give a 1 star rating, but the accurate rating is 0 stars. I definitely would not recommend Randolph Family Dental.