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Randolph Family Dental

Business Details

17

years

in Business

BBB Rating:
A+
BBB Rating and Accreditation information may be delayed up to a week.
Hours:
Mon - Sat 8:00 am - 5:00 pm
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Brands:
Invisalign, Lumineers
Payment method:
all major credit cards, check, debit, financing available, insurance
AKA:

Fortuna A Vardeman Pc

Sheppard, Agata E, DDS - Randolph Family Dental

Randolph Family Dental Dr Fortuna Vardeman

Vardeman Fortuna DDS

Vardeman, Fortuna, Dds - Randolph Family Dental

Fortuna Vardeman

Categories:
Dentists, Implant Dentistry, Orthodontists, Prosthodontists & Denture Centers, Cosmetic Dentistry, Dental Hygienists, Dental Clinics, Periodontists, Teeth Whitening Products & Services, Endodontists, Dental Labs, Physicians & Surgeons, Oral Surgery
Other Information:

Insurance: Delta Dental PPO, Delta Dental Premier

Specialties: Cosmetic Dentistry

By Appointment Only: Yes

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Reviews

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05/22/2014

Overall

The staff is incompetent and there obviously is a high employee turnover – a new face every visit. My appointment never ran on time due to over-scheduling. Dr. Vardeman sees you as a profit center rather than a patient. Paid $5000 for Invisalign to later find out the cost does not include the retainer. To obtain a retainer through Invisalign that would require an additional $500. After complaining to the office manager that I was not initially informed about the additional costs I was offered whitening gel and retainers for half the cost. Geee thanks, but no thanks! I opted to receive the free retainer instead, which was poorly made. After $5000 in debt, 27 trays, and a year and a half of my life that I can’t get back you would think my teeth would be perfectly aligned. Negative! I still have a slight overbite that Dr. Vardeman claims cannot be closed anymore. Once my Invisalign treatment finished I never went back. They changed the location of the dental office, but I’m sure it’s the same antics. I had to give a 1 star rating, but the accurate rating is 0 stars. I definitely would not recommend Randolph Family Dental.

10/31/2013

Overall

Made an appointment to be at the New Braunfels location. I showed up 30 min early to fill out paperwork. Only to discover there was no one at the office. And no office hours posted. So I called and they informed me that I had to drive to Universal City. Went in because of tooth pain they took X-rays without any lead shield protection . The doctor didn't even look in my mouth and told me I had sinus issues not tooth issues. After practically begging her to look in my mouth she discovered that one of my molars was cracked. They forced me to pay for all of the work prior to doing anything. This included two crowns. Then they put in a temporary crown that had a hole in it. I went to get a second opinion three days later. And called back to stop the crowns from being made. They refused to give me any money back. Saying that the $1868 I was charged for crowns was going to be kept for doctors time. The time that was never spent with me installing crowns. I tried several times to get the doctor on the phone. I had to get the money back with my credit card company.

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Randolph Family Dental

117 E Langley BlvdUniversal CityTX 78148

(210) 658-9031

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Randolph Family Dental

117 E Langley BlvdUniversal CityTX 78148

(210) 658-9031

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