This place is wonderful. My poor puppy had bad experiences at two places before we made our way here. The staff was SO friendly, patient, and accommodating. They fixed his botched haircut from the last place we went to. They explained everything they did for him and what they couldn't do because of his activity/sensitivity level (rather than just leaving me to go...uhhh why didn't they do that?) which I appreciated. They took him for 2 walks and played with him during his wait time, and they gave him treats for his good behavior during his grooming session. The staff was incredibly patient with my concerns (due to my last 2 experiences) and really catered to my baby's needs. We will definitely be back!