Posted: 2/24/2011Provided by Citysearch -
My first meal at any Buca di Beppo was in June 2010 during a visit to CityWalk. The snobby manager and hostess, standing atop their perch, seemed bothered that people were actually approaching them for a table...go figure. I was craving a family-style Italian dinner and was willing to wait for a table, which surprisingly wasn't very long.
Our waiter was impatient and bursting with Hollywood arrogance. He keep pushing their premium cocktails in souvenir glasses. Every restaurant I've visited with similar offers, like Bubba Gump's, will either wash your glass or give you a fresh one to take home. My girlfriend ordered one of these cocktails as we waited for our meal.
The food was average at best. The service was poor during our meal and I couldn't wait to leave. Our waiter disappeared without providing a clean souvenir glass or offering to wash the used one. I really didn't care about the glass to begin with but I paid 2-3 dollars more for the drink and my girlfriend wanted it.
One of the busboys said we could get a new glass at the downstairs bar. We walked downstairs and approached the hostess to confirm the busboy's information. She gave my girlfriend the biggest attitude and said, ""NO, you gotta go back upstairs and get one from your server!"".
It wasn't worth the hassle so we left.
By the aggressive promotion of their souvenir cocktails, the servers must have a necessary quota or financial motivation. If they're going to push these souvenirs, don't expect customers to carry a dirty, sticky glass around CityWalk after their meal.
We returned to CityWalk with visiting family members a couple weeks later. Although I was craving Italian food, we steered clear of Buca di Beppo and will continue to do so in the future.