Upon entering the store a salesmen (never introduced himself or asked our names) asked what we were looking for. Told him the ETX and his next question was Cash or Credit? He left to have one brought out for us to look at then came back and started asking about ringing up the sale. I have never used a UTV and was not going to paying for something I never even touched. The reason for my visit was to buy the right UTV for our needs. He went to check on the ETX and came back to tell us it would be ready to look at in an hour. He didn't seem to understand why I didn't want to wait an hour to check it out. When I told him I should have been informed of the hour prep time when I called to confirm the ETX was in stock he asked who I talked to on the phone. Funny question since I didn't even know his name. I didn't wait the hour and won't be back. I'll would rather pay more to a dealer that provides better customer service.