I had the best car experience at the Heritage Infiniti dealership this past weekend. Never before have I felt like a priority and friend simultaneously when leasing a vehicle. From the gentleman that greeted us at the front door to the individual that affixed my temporary tag, I appreciate the employees working at this dealership. This dealerships is top notch and superior in every way possible. From the moment Lakisha Johnson introduced herself to my husband and myself, we knew we were in good hands. After dealing with other dealerships all day, I was beyond exhausted. Lakisha’s positive attitude and knowledge base of your dealership’s options were a breath of fresh air. She was able to gauge our needs and anticipate our questions. I appreciate her straightforward approach to letting us know the options available, so we could make an informed decision. So many dealerships today waste their potential customers’ time but beating around the bush and not being honest. When we went over the final numbers and maintenance choices with David Curtis, once again the stress was removed from the situation. No one enjoys talking final numbers when it comes to a vehicle you are about to lease. David took the time to explain the pros and cons of the various opportunities he had to offer. He was very through when explaining what to expect next regarding my payments and such once I left the dealership with my G37. As a side note, I would like to also thank Makis Hodge for introducing himself to us. It was nice to meet the General Sales Manager during our second visit. He helped to further solidify our comfort and respect for your dealership.
FANTASTIC. I could not have had a better experience buying my new Jeep Grand Cherokee then from this dealership. Buying a car is typically a nerve-wracking experience for me because dealerships usually have a very high-pressure atmosphere, but at Don Jackson I felt very comfortable throughout the entire process. I originally visited this dealership because I noticed (online) they had a huge selection of the vehicles I was looking at and at more affordable prices then most of the other car dealers in the area. I hadn't completely decided on which make I was interested in, so the manager took his time showing me different models he though I might be interested in...he was very knowlegeable and was able to answer all my questions. The consistency of helpful and knowledgeable information continued as I met with the finance manager who was able to put me on the right programs that fit my budget. The whole process (including test-driving) took 2-3 hours of my time and I LOVE MY NEW JEEP! I will continue to service my Jeep here and will probably be making future puchases with this dealer. If you are looking for a great deal, positive energy and a seamless car buying experience, I would highly recommend visiting Don Jackson!
I have 3 Hondas and have used Nalley for all of my warranty work and majority of my service work. I had a couple of issues, one with a scrubbing noise in the steering wheel and another with an engine noise. The steering noise was fixed right away but the engine noise took a little more time to track. The tech went and drove a known good car 2014 accord v-6 and was able to simulate the same sound as my 2013 accord v-6 car under the same conditions. Then the service manager Joey Kelley offer to have me come and drive the new car the technician drove just to give me peace of mind. I did, and got to spend a little time with the technician Matt that had worked on my car, and was most impressed with his knowledge and enthusiasm about the Honda product.