We were preparing to return to Sacramento when our battery died. We contacted our insurance company and it was a nightmare, we were told it would be about 45 minutes. Aout 10 minutes later we received a call from a man asking us where we wanted to be towed. Surprise- this was earlier than the 45 minutes we were originally told. He checked things out, recharged the battery, and after talking with him we decided we needed a new battery before returning to Sacramento. We followed him to the nearest Auto Zone and we got our new battery and were back on our way. More than once this young man stated he would stay with us until he knew we were on our way. We found out this young man, Reuben, was even working past his regular shift. We know companies always hear when something goes wrong- and we decided to let you know when something went right! We cannot say enough about Reuben- his personality, his professionalism, his willingness to help, and we never got the impression he wanted to get back to the office to end his shift. You have an excellent employee in Reuben and we wish him all the best in his future.
Serving the Ukiah Area.
From Business: Diesel Engine repairing & rebuilding and Overhaul services, use engine, new engine, Rebuild and repair and Overhaul of Cummins engines, Detroit truck engine, Mack t…
I am still so appreciative of the late night service and ethical treatment that I received from Ruben (an employee of All In One) one late night last March, that I decided to write this review. My ford explorer died in Hopland (at 10pm on a Friday night) and Ruben came to my rescue. He arrived promptly and towed my car to the All in One Shop in Ukiah. He tried multiple ways to get me back on the road. It turned out that I needed to get a new battery and alternator the next day... but I appreciated all Ruben's efforts to help me and advise me on repairs (that had to be done elsewhere over the weekend). This is my first Yelp review, but Ruben deserved this. Also, I would have rated the business with 5 stars... but the shop itself was not as clean/organized as it could have been. Hope I don't ever break down again on my way from SF to Lake County... but if I do... I will call All in One.
In the afternoon our truck's vacuum pump blew on Hwy 20 on the Mendocino County Line. We were pulling a travel trailer. Our insurance gave us the number for All In One Auto Repair & Towing. Within 20 minutes a tow truck was out to get our truck and trailer. Keith the driver was quick in getting the truck on the flatbed and the trailer hooked on. He brought us to the Ukiah Fairgrounds RV Park for the night where we had full hook ups. Keith gave us a loaner vehicle so we were not stranded and recommended a restaurant. He was able to get the parts quickly and the truck was ready by noon the next day. The bill of sale was reasonable and honest. We arrived home safely in the Bay Area. We are very thankful for All In One and Keith was great! Thank you Keith very much. Break downs can have a bad turn out but thanks to you we had a good experience.