Used to love going to this restaurant when I would go to Tyler. It seems the service gets worse and worse with each visit. My husband and I went a couple weeks ago, we were seated promptly as it was a Wednesday and not busy. We sat at our table for FIFTEEN minutes before anyone waited on us. Several servers walked by our table during that time. There were no drinks on our table considering we hadn't been waited on yet and I figured to other servers that would be a good sign of us not being helped yet. Still, no one waited on us. Finally a male server stopped by our table and said "oh have you been waited on yet?" We ordered our drinks (water and coffee) and our meals. Another TEN minutes passed and we still didn't have our drinks. How does it take over 10 minutes to get coffee and water??? They weren't busy at all! I could understand if the coffee wasn't made yet but I saw another table get their coffee while I was waiting so I know it was made. We walked out before receiving anything. When the hostess said "Thanks for coming" I told her about our experience and all she said back was "oh. sorry." How about be professional and ask if I can speak to a manager? Will not be going back and I have been spreading the news to others so that they don't waste their time. Several people I have mentioned it to say they have had similar experiences there. What a shame!