Yesterday, I walked into BestBuy to get my new toshiba laptop fixed again, due to another hardware failure (third times a charm). I had to wait about 15 mins to see someone at the geek squad counter, but when I got through the line, they actually took excellent care of me. While they were working on my laptop, I decided to look at some Macs, since I was tired of the poor quality and glitchy programming of a windows computer. Upon walking over to the Macs, several sales associates walked right past me after I tried to flag them down to get me a computer. They didn't seem interested in helping this customer. I waited for 30 MINUTES! for someone to come over and get me my new computer, not sell me, just hand me the right box so I can buy it, and I have never been more disappointed in the sales reps. I waved at them, tried to get their attention for about 10 minutes, and then I waited patiently for the remainder of the time, to no response. This Best Buys customer service is so incredibly poor, the only people who offered to help me or even approached me for that matter were the one guy at geek squad, and some guy for directTV that didn't even work there! Don't shop here unless you can help yourself, because these people just don't want to help you. They didn't want to sell me a computer, but because I had very pressing business waiting on my ability to have a working computer, I decided to just buy it and get out of there. I will never go to this Best Buy again. This business gets two thumbs down. The service AND prices are better at Wal-Mart!!