New York Pizza Faktory & Grill
13842 Newport Ave Ste B, Tustin, CA 92780
New York Pizza & Grill
Tustin Pizza Co
Parking: Lot, Private
Bike Parking: Yes
Cuisines: Caterers, Take Out, Pizza
Takes Reservations: Yes
Outdoor Seating: No
Price Range : Average
05/15/2011Provided by Citysearch -
I have ordered from the Tustin Pizza Company for years. My pizza and other ordered items, have always been delicious.
However, due to poor customer service from , Zachary Gauch, my experience has been tainted. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!
I ordered a large peperoni pizza, double cheese, with potatoe wedges. Simpler order? Not for this company.
Our pizza was delivered burned, black. When I called to report the error, I was told three times I could ""trade"" my pizza in for a new one. Trade? Why would I want a burned pizza? I don't appreciate the condescending attitude.
Zachary: "" I have to wait for my driver to get back. I have other pizza's waiting to be delivered. I will have your pizza for you to ""trade"" in, out in about forty minutes.""
Me: "" We have company over, we already waited forty minutes and we purchased wings, and have movies ready to go. Is there any way to get this pizza out here sooner ?""
Zachary: "" I can't make my other customer's wait because you need a replacement pizza.""
Me: ""That's really great customer service.""
Zachary: pause.... ""..... So do you still want the pizza?""
Me: disgruntled......... ""Yes""
My girlfriend felt this turnaround was unacceptable. Feeling she could appeal to the humanity of the manager, she called the store.
K: Hi, can I have the phone number to your corporate office?""
Zachary: We are not a corporation.""
K: "" May I speak with the manager?""
Zachary: ""There is not a manager here.""
K: "" Ok, can I speak with whoever is above you?""
Zachary: ""There is no one here above me. ""
K: "" Can I have the number for the owner?""
Zachary: "" I am not allowed to give that information out.""
K: "" Can I give you my number, and can you have the owner call me?""
Zachary: Took down the phone number
..............Time elapses, Zachary calls my phone.
Zachary:"" Hello, can I speak with K?""
K: "" Hello.""
Zachary: "" I called the owner and he said , I handled the situation correctly and he is not going to call you. I have customer's waiting in the lobby. I can't spend anymore time on you."" Zachary hung up the phone.