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Phone: (209) 656-7120
I'm never shopping here again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Firstly, way too expensive for their products, which I can buy the same exact item, at Target for less. Secondly, the staff is inexperienced and incompetent. If you ask the same question, you'll get several wrong answers from each staff member. Thirdly, their "Buyback Dog Food Program" is a joke! Don't do it!! They lie, to get you to buy more. The purpose is, after you bought 12 bags of dog food & saved the upc labels. $300 later... they inform you that the 13th bag is free. But, its the smallest pound bag they have. It doesn't matter what size bags you previously bought... EFFING RIP OFF!!!!!! I recommend shopping else where, because this place robs people.
I just moved from so. calif. (along with a dog, fish tank and reptiles) I needed a LOCAL place to shop for my pets. I went into Pet Extreme for the first time a coupld of weeks ago & was treated great!! The girl that was helping me was very helpful & made sure I was happy & content with what I was purchasing. And the review below me (the positive one) is right! On thing she didn't know that I had asked her wasn't a problem at all!! She found a co-worker that knew exactly what I was asking about & gave me a fully informed answer! I will continue to shop here & am happy with the service. Also love that they allow your pets to shop with you! Even my reptiles =]
07/22/2008Provided by Citysearch -
I was visiting some friends and I decided to start buying some fish to give as a gift. I saw that the only specialty/pet store was Pet Extreme and I decided to go there. I saw that there was no fish variety. Most of the tanks were empty and some fish in many of the tanks were dead already! There was a big tank with small school fish and the tank was not covered and a couple of fish jumped out on the floor. The person in charge was not acting. When I brought it to the associate's attention he just got the fish and dumped it although the fish were still alive! I was horrified. I finally decided to buy freshwater fish; I've had tons of pet fish and from 10 years of experience I have never seen a fish die so quickly after i bough it. The fish died the very next day and when I brought it to the attention of the associates they told me that it was probably my fault or my water. I come from a city where water is chlorinated and from my friends (locals) I know that this city does not have clorine treated water --they've had fish in this water even without treatment. Nevertheless I bought water treatment but the fish did not even make it through the night. The management of the store did not even care and said there was no guarantee! I know for a fact any other store gives you your money back or replaces the fish within a reasonable but NOT this one. I was pretty upset and although I was thinking of getting a big tank for a friend's daughter (accessories, etc) I won't get it from there--they lost a BIG sale and various cutomers over such an insignificant thing. The people held it really badly and rudely. Personally I have my own store where I shop and all the people are pleasant and extremely knowledgeable. I would reather go to a Petco or Petsmart in another city than set foot in this place again. I DO NOT RECOMMEND THIS STORE.
05/16/2008Provided by Citysearch -
these people are so helpful. if the person you ask doesnt know about it then they will ask someone else. you do have get the person from the department. fish people know about fish and small animals knows small animals. they will take as long as it takes to make sure you get what you need, they wont sell you it just to make money. they take pride in what they do and keep us customers coming back. if u want to be ignored to to the big pet stores. if you want a personal touch with people who know there stuff go to pet extreme. and that whole fish review i read is ridiculous they have helped me set up a tank for scratch and kept me from killing some of my old fish by adding one another ""big"" store said i could (brackish doesnt mix with tropical so well) if they were so horrible i wouldnt make it my one stop shopping for all my pets