Bought a toilet at Lowe's on Saturday, and paid to have it installed (which was quite pricey). However, the Lowe's sales associate, Courtney was very friendly and helpful, and on Monday morning Layla (from Lowe's) called to confirm the order and tell me that the plumber would call within 48 hours to schedule the toilet installation. A couple of hours later someone from Star Plumbing called, and arranged to come out that day. Marshall, the plumber, was very friendly, and did a great job with the installation. I will definately continue to shop at Lowe's.