This location has improved by leaps and bounds and their staff is always most courteous; but under pressure when busy, the food is a little too cold. Also, why bother to use tomatoes at all when they're not ripe? I'm kind of surprised they looked reddish as hard as they were and as green as they tasted. And sadly, this is always the case with your tomatoes. Also, I get it when you have to rush but still put ice in the drink ordered without ice (survivable, though unhappily so) but most of all, please get rid of that "plasticky" American cheese, or verbally offer another choice at the time of order. I am really surprised that restaurants even think of putting that fake American cheese on anything these days. It even tastes fake. So, BK, you really aren't so bad but you certainly could be better. Thank you.
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We originally had an issue with our order. It was missing some things once we got home. I emailed Whataburger and got a call back shortly after offering to either completely refund the entire order or go in for a replacement. Dave the general manager was incredibly friendly and helpful. We later just decided on a replacement and the manager Claire was equally helpful. It was a simple mistake and I really didn't expect a full replacement but appreciated it nonetheless. Will go back and not just because we LOVE Whataburger but because their customer service is awsome and quick. Thankyou for all your help Dave and Claire!
I have always had good experiences here. The cashiers are always nice and don't look ghetto like a certain restaurant right across the street... I went tonight through the drive-through and either a cook or cashier just tossed a bunch of stickers inside a bag for my daughter while a certain other place with golden arches didn't even bother to give me any ketchup after I requested extra ketchup at the drive-through and forgot my soda pop... I know where I'll be eating next time... Oh, and their shake machine actually works unlike McDonald's shake machine, it's a miracle!